Privacy Policy

We guarantee that every online purchase you make from Racket Outlet is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but the gateway company. Look for the padlock in your browser as you enter the checkout section of our site.

What information we hold about you

If you have bought something from us we will have your email address, phone number and address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter. You can opt-out of these at any time.

We also collect information of a general nature about how many 'hits' our website gets. We monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. 

Our site also uses 'cookies'. Cookies are small amounts of data sent to your web browser by a web server. Our shopping cart requires these cookies for it to work as they store the products you have added to your cart and other essential information.

What we do with your information

In addition to processing your order, we use your information to maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. 

We periodically send out an email newsletter. These are only emailed to you if you have signed up to our newsletter. If you do not want to continue receiving our newsletter, to unsubscribe, simply follow the instructions at the bottom of the email. Alternatively you can change newsletter settings from your account page. 

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter. 

What we do with your credit card details

When you give us your credit card details we will process your card and if authorised this payment will show as a charge on your credit card statement from “Racket Company OHG”. 

Who else sees your information 

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Saferpay and DHL.